Delivery and Returns

We want ordering and delivery of our natural, eco friendly perfume to be as straight forward as it possibly can.

DELIVERIES
Deliveries are currently available for mainland UK only. We are unable to process orders to a PO Box.

Delivery is free for Royal Mail signed for orders over £50. We endeavour to send out your natural perfume to arrive within 5 - 7 working days. We are a small team and will do our best to get it to you sooner.

Next (working) day delivery - £6.95 if order is placed before 2pm.

UK mainland only. Restrictions may apply.

Gobeithiwn eich bod yn dwli ar y persawr, os oes problem cysylltwch a ni info@jonesandmodha.co.uk

VERIFICATION OF ADDRESS

Please ensure the address you input is correct as incorrectly addressed items will not be refunded if it does not get returned to us. Once/if the item is returned to us by Royal Mail, if it is in perfect condition, we will refund the item less any costs incurred to us eg postage, returns processing etc.

RETURNS

We want you to be delighted with our natural perfume.

If you are not satisfied with your order, you can return it unopened, in its original re-sellable condition.

We are really sorry but we cannot accept any items that are returned used, opened, altered or damaged.

We can only refund items that are bought through www.jonesandmodha.co.uk. If you bought your perfume through another online retailer or shop, please return to the place of purchase.

If you receive a damaged or faulty item, please contact us within 7 days of receiving your order so that we can help you with exchange or refund. Please email info@jonesandmodha.co.uk.

Please do not throw away the item before contacting us as this may affect any refund or replacement you may be entitled to. Please keep proof of purchase.

Postage costs for returns will need to be covered by you. We will only accept returns subject to your contacting us within the 7 days.

Refunds will be made to the debit / credit card used for the purchase. This can take up to two days to show. Refunds to Paypal can take up to 30 days and are according to Paypal refund regulations.

We genuinely want you to love our natural fragrance.